Our Guarantee

Most nurseries offer some sort of guarantee on their plants, and most have a lot of fine print. We know that when our customers purchase plants from us the last thing they want to do is read a bunch of fine print. We made it simple, no hassles, and we will guarantee our plants NO MATTER WHAT HAPPENS TO THEM! This means things like pets, insects, hail, freezes, over/under watering are all covered. If your tree dies within the guarantee period, use the guarantee, no questions asked. We will try to help you figure out what happened so it’s not an ongoing issue. We offer two options for our customers.

ONE YEAR GUARANTEE

Heidrich’s Colorado Tree Farm Nursery LLC guarantees plants that we sell to be viable for one full year from the date of purchase or we will replace them for 50% of the list price, no matter what happens to them. No refunds/Store Credit. 50% of the original list price will be applied towards a new plant of equal or greater value of the plant being replaced.  If the replacement plant is less in value than the one being replaced you can purchase it for 50% of the lesser list price. Annuals, Vegetables, Patio Pots (with annuals/perennials), Pumpkins, Wreaths, Garland, and Cut Christmas Trees do not have a replacement guarantee.

TWO YEAR GUARANTEE

The same terms of our ONE-YEAR Guarantee listed above, but extended for a second year with only these two requirements:

  1. The plants must be planted by Heidrich’s Colorado Tree Farm Nursery LLC trained/approved professional planters (Independent Contractors), and
  2. Plants must be planted using sufficient mycorrhizae growth supplement purchased at the time you purchase your plants.

REFUNDS/RETURNS/CANCELLATIONS

Any plant material or other item purchased from us can be returned for a full refund within 7 days. After 7 days from the purchase, regardless if the plant material has left the nursery, store credit ONLY will be issued and is subject to a 10% cancellation fee. Any plants that left the nursery must be returned in perfect condition, which is determined by one of our team members. Purchases made with cash will be refunded by check within 10 days. Purchases made by check will be refunded by check within 10 days after the original check clears our bank. Purchases made by credit card will be refunded to the card used to make the original purchase.

PLANTING GUARANTEE (LABOR/DELIVERY)

The planting companies are Independent Companies. If a tree/plant dies within 6 months of the planting date, they will replace it for 50% of the per tree planting price, but not less than half of the planting minimum. There is no guarantee for planting charges on trees after six months from the planting date. Delivery, Special Access Charges, and Difficult Site charges are not  guaranteed.

 

DISCLAIMER

Colorado Tree Farm Nursery is in the business of producing and selling nursery stock.  Customers are always free to locate and use their own delivery and planting service, but for your convenience, customers may choose to utilize the delivery and planting companies recommended by HCTFN.  Those recommended companies are independent contractors and have no affiliation or association with HCTFN.  They are not employed by, partners of, nor are they joint-ventures of our nursery.  They are recommended to our customers as they have completed certain training as it relates to planting trees and shrubs, have histories of dependable service, and have met certain insurance requisites.  Customers are always free to investigate the delivery and planting companies recommended by HCTFN, and should they agree to one of those companies they will pay them directly for their services.